At Kreative Learners Academy, operated by I.T. Kreative Inc., we want you to feel confident in every course purchase. This Refund Policy outlines the conditions under which refunds are granted.
30-Day Window
Request a refund within 30 days of purchase
Usage Limit
Less than 30% of course content consumed
No Questions
We do not require a reason for eligible refunds
Eligibility for Refunds
You may request a full refund for a course purchase if:
- The request is made within 30 days of the original purchase date
- You have completed less than 30% of the course content
- The course has not been flagged for abuse or policy violations
Non-Refundable Items
The following are generally not eligible for refunds:
- Purchases where more than 30% of the course has been completed
- Subscription plan fees (unless canceled within the first 7 days)
- Courses purchased with promotional codes at a significant discount
- Purchases made more than 30 days ago
- Accounts found to be abusing the refund system
How to Request a Refund
To request a refund:
- Log in to your student account
- Navigate to My Orders in the Student Dashboard
- Click the refund request option for the eligible purchase
- Or email us at support@kreativelearnersacademy.com with your order details
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Instructor Impact
When a refund is issued, the corresponding instructor earnings from that transaction may be reversed or deducted from future payouts. Instructors with persistently high refund rates may be subject to account review.
Affiliate Commission Impact
When a course is purchased through an affiliate referral and subsequently refunded, the affiliate commission is also affected:
- Pending commissions: If the commission is still in the 30-day holding period (pending), it is reversed immediately upon refund. No commission is paid to the affiliate.
- Available commissions: If the commission has already transitioned to available status but has not yet been paid out, the commission amount is deducted from the affiliate's available earnings.
- Paid commissions: If the commission has already been paid to the affiliate, the amount is recovered by deducting it from future payouts.
- Partial refunds: If a partial refund is issued, the commission is adjusted proportionally. For example, a 50% refund on a $100 sale reduces a $3 commission to $1.50.
- Chargebacks: Chargebacks are treated identically to refunds for commission reversal purposes.
The instructor's 80% revenue share is adjusted proportionally to the refund amount. Affiliate commissions are funded from the Platform's share, so the Platform absorbs the commission reversal alongside its own revenue adjustment. For full details, see the Affiliate Commission Policy.
Free Courses
Free courses do not involve monetary transactions and are therefore not subject to this refund policy. You may simply unenroll from a free course at any time.
Subscriptions
Subscription refunds are handled on a case-by-case basis. You may cancel your subscription at any time, and access will continue until the end of the current billing period. Partial-month refunds are not typically issued.
Fraudulent Refund Activity
We monitor for patterns of refund abuse. Accounts found to be systematically enrolling in courses and requesting refunds may be suspended and denied future refund requests.
Contact Us
If you have questions about refunds or need to dispute a charge:
- Email: support@kreativelearnersacademy.com
- Help Center: helpdesk.itkreativeinc.com
© Kreative Learners Academy — I.T. Kreative Inc.